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Senior Financial Services Specialist

Full Time
Columbus, OH 43210
Posted Today
Job description

Serves as point of contact for Ohio State University departmental and Bursar staff and is responsible for timely and accurate processing of Ohio Attorney General (OAG) payments, finance charges, payroll deduction payments; assigns service indicators; runs billing process for payment plans. Diagnoses and resolves escalated customer account issues using a considerable degree of knowledge that frequently involves high-level problem resolution and negotiation. Provides reports and analysis for OAG assignments. Updates system for payment plans, graduate payroll deduction process, and late fee maintenance. Supports and facilitates compliance efforts with federal and state laws and regulations and university policies. Provides in-depth analysis and makes recommendations for process improvements. Properly handles and maintains sensitive and confidential information. Maintains an advanced understanding of the functionality between Workday, OnBase, the Student Information System (SIS) modules, and the Stand A Loan (SAL) system. Assists in data collection and tracks established performance measures; Provides backup to other areas. May work evenings and weekends. Currently working in a hybrid environment.

Required Qualifications
Bachelor's degree or equivalent combination of education and experience; minimum two (2) years of experience with payment processing, and reconciliation; attention to detail and the ability to resolve issues independently; excellent analytical skills and troubleshooting; excellent customer service skills in a high volume environment, including experience with diverse populations; Outstanding communication and problem-solving skills; general computer skills typically used in an ERP environment; considerable experience using Microsoft Word and Excel.

Desired Qualifications

Awareness of and familiarity with University policies and procedures and Federal and State regulations; experience working with Peoplesoft, especially the Student Information System (SIS), and Stand a Loan (SAL) system; experience working with OnBase document management system; experience using Workday.

The Target Hiring Range for this position is $18.61 to $24.81.

By the start of employment, all newly hired employees must receive at least the first dose of a two-dose series or a single dose of a one-dose series COVID-19 vaccination. Individuals who choose a two-dose series vaccination must receive the second dose within 45 days of their start date. Proof of vaccination will be required at time of hire.


Candidates may request a medical or religious exemption from the vaccination requirement. Campus employees may also request an exemption for personal reasons. Ohio State Wexner Medical Center, College of Medicine or OSUP Employees are not eligible for personal exemptions. All exemptions are subject to Ohio State’s approval and subject to change, including revocation, due to legal and regulatory requirements.

Regular 40 First Shift

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